Quick Summary:
zius88 collects your personal data solely to operate the platform securely and deliver the best service. We do not sell your data — we protect it with the strongest encryption, and you always have the right to control your own information.
1. Introduction & Scope of Privacy Policy
This Privacy Policy is published by zius88 ("we", "Platform") and applies to all users of the zius88.app website and related mobile applications ("Services"). This document details our practices regarding the collection, use, storage, protection, and disclosure of your personal data.
As an online casino platform serving users in Malaysia, zius88 recognises the importance of personal privacy and is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
By using the zius88 platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services. Any enquiries about this policy may be submitted to our data protection team through the available support channels.
Our Core Principles:
We only collect what is truly necessary, retain it for as long as needed, protect it with best-in-class technology, and give you full control over it.
2. Personal Data
We Collect
Zius88 collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect:
| Data Category |
Example Information |
Collection Method |
| Identity Information |
Full name, date of birth, identity card number |
Account registration & KYC |
| Contact Information |
Email address, phone number, residential address |
Account registration |
| Financial Information |
Bank account number, deposit & withdrawal transaction records |
Payment process |
| Game Data |
Wagering history, win/loss records, session duration |
Automatic platform activity |
| Technical Data |
IP address, device type, web browser, operating system |
Automated server logs |
| Cookie Data |
User preferences, session tokens, analytics data |
Website cookie technology |
We do not collect sensitive data such as medical information, religious beliefs, or political views unless specifically required by applicable law.
3. Purpose of Personal Data Use
Every piece of data collected by zius88 has a clear and legitimate purpose. We use your personal data for the following:
- Account Management: Creating, verifying, and managing your member account, including secure login and password recovery.
- Transaction Processing: Processing your deposits, withdrawals, and all financial transactions accurately and securely via approved payment methods such as DuitNow, FPX, and digital wallets.
- KYC & AML Compliance: Verifying your identity to comply with anti-money laundering and mandatory regulatory requirements.
- Customer Service: Addressing enquiries, resolving complaints, and providing you with technical support via live chat or email.
- Platform Security: Detecting and preventing fraud, suspicious account activity, multi-account usage, and other cybersecurity threats.
- Service Improvement: Analysing usage patterns in aggregate and anonymised form to improve the user experience, platform performance, and gaming offerings.
- Marketing Communications: Sending information about promotions, bonuses, and special offers — only to members who have consented to receive such communications.
- Responsible Gaming: Monitoring wagering patterns to identify members who may require responsible gaming support, in line with our commitment.
4. Sharing Data with Third Parties
Zius88 does not sell or rent members' personal data to any third party. However, in the following limited circumstances, we may need to share some of your data:
- Payment Service Providers: Required transaction information is shared with licensed payment processors such as DuitNow and FPX providers solely to complete your financial transactions.
- Gaming Software Providers: Basic game data is shared with licensed game platform providers that operate games on the zius88 platform, subject to strict confidentiality agreements.
- Legal Authorities: zius88 will disclose personal data to law enforcement agencies or regulatory bodies when required by a valid court order or Malaysian legislation.
- Identity Verification Services: KYC information is shared with trusted third-party identity verification service providers to ensure the accuracy and validity of documents.
Our Guarantee:
All third parties receiving data from zius88 are bound by strict data protection agreements and are prohibited from using that information for any purpose other than what is specified in our agreement with them.
5. Data Security & Protection Measures
Zius88 continuously invests in the latest cybersecurity infrastructure to ensure members' personal data remains protected from unauthorised access, theft, or misuse. Key security measures we implement include:
- 256-bit SSL Encryption: All data communications between your device and our servers are encrypted to the highest industry standards, unbreakable by conventional computers.
- Two-Factor Authentication (2FA): Members can enable an extra security layer via an authenticator app or SMS to protect their account from unauthorized access.
- 24/7 Monitoring: Our cybersecurity team monitors the platform infrastructure around the clock to detect and respond to any threats in real time.
- Internal Access Controls: Access to sensitive member data is restricted to staff who genuinely require it, with every access logged and audited regularly.
- Regular Security Testing: The zius88 platform undergoes regular penetration testing and independent security audits to identify and address any vulnerabilities.
- Secure Data Backup: Data is automatically backed up to separate server locations that are also encrypted, ensuring service availability and protection against data loss.
Data Breach Reporting:
In the event of any data security breach involving your personal information, zius88 is committed to notifying you within 72 hours of the breach being identified, in line with industry best practices.
6. Cookies & Tracking Technologies
The zius88 website uses cookies and similar tracking technologies to enhance the user experience and understand platform usage patterns. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting anonymous information about how users interact with the website — most frequently visited pages, time spent, and navigation paths — to help us improve the user experience.
- Functional Cookies: Remembering your preferences such as language settings, preferred betting denominations, and display settings to deliver a more personalised experience.
- Session Cookies: Temporary cookies that are automatically deleted when you close your browser. Used to maintain your login status and the continuity of your game session.
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some sections of the zius88 platform.
7. Your Rights Over Personal Data
As a zius88 member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct any inaccurate or incomplete data.
Right to Erasure
Request data deletion in certain circumstances permitted by law.
Right to Object
Object to the processing of your data for direct marketing purposes.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Restriction
Request restriction of data processing under certain circumstances.
To exercise any of the above rights, contact our customer support team. We will process your request within 14 business days. In cases requiring further investigation, this period may be extended, but you will be informed in advance.
8. Data Retention Period & Deletion
Zius88 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by Malaysian law. Our data retention guidelines are as follows:
- Active Account Data: Retained for the duration your account remains active and for a minimum of 5 years after account closure to meet regulatory compliance requirements.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's mandatory financial and taxation legal requirements.
- KYC Documents: Retained for the duration of the active account period plus 5 years, or longer if required by regulatory authorities.
- Support Communication Logs: Retained for 2 years from the date of last interaction for reference and service improvement purposes.
- Cookie Data: Session cookies are deleted when the session ends; persistent cookies are stored for up to 12 months or until disabled by the user.
When data is no longer needed, it will be securely deleted or anonymized in accordance with established data deletion procedures, ensuring it cannot be recovered or identified.
9. Changes to This Privacy Policy
Zius88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.
- Any significant changes will be communicated to members via their registered email or an in-platform notice at least 14 days before taking effect.
- The "Last Updated" date at the top of this page will be updated whenever changes are made to this policy.
- Continued use of the platform after changes take effect will be deemed acceptance of the new terms.
- If you do not agree with the changes made, you have the right to close your account and request deletion of the relevant data.
We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information.
10. Contact Our Data Protection Team
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the zius88 Data Protection Officer (DPO) team is ready to assist you:
- Email: [email protected]
- Live Support: In-platform live chat — available 24 hours a day, 7 days a week
- Email Response Time: Within 2 business days for general enquiries; 14 days for formal data rights requests
For issues related to platform terms of use, please refer to Terms and Conditions us. For general enquiries, visit the FAQ us.
Play Responsibly:
Your privacy matters to us. Alongside protecting your data, we are also committed to responsible gaming for the well-being of all zius88 members.